FAQs

FAQs

You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!

What is the process for leasing an apartment at your property?
How can I schedule a tour of the property?
Can I lease an apartment online?
How long does the approval process take?
What documents do I need to provide when applying?
Do you offer short-term leases?
Is renters insurance required?
What happens if my application is denied?
Can I transfer my lease to another person?
Do you offer furnished apartments?
Can I lease an apartment if I’m moving from out of state or out of the country?
Do you run a credit and background check?
What is the monthly rent for your apartments?
What is included in the rent?
How and when is rent due each month?
Is there a grace period for rent payments?
What are the penalties for late rent payments?
Are there any application or administrative fees?
Are there any move-in fees or deposits required?
Is the security deposit refundable?
Do you charge for utilities separately?
Are there any additional monthly fees I should know about?
Do you offer any rent concessions or move-in specials?
Is renters insurance included in the rent?
Are there any penalties for breaking the lease early?
Do you offer any rent payment assistance programs or flexible payment plans?
What are the income requirements to qualify for an apartment?
What forms of income are accepted?
Do you accept co-signers or guarantors?
Is there a minimum credit score required to apply?
Do you conduct background checks?
What disqualifies an applicant from being approved?
Can international applicants apply?
Do all occupants need to complete an application?
Can I apply if I have an eviction on my record?
Can I apply if I don’t have a Social Security number?
Do you accept housing vouchers or Section 8?
How long does the application process take?
Can I reapply if my application is denied?
Are pets allowed at your property?
What is the pet policy, including any breed or species restrictions?
Is there a pet deposit or pet fee?
Is there monthly pet rent?
Are there weight limits for pets?
Are emotional support animals or service animals allowed?
Are there areas where pets are not allowed on the property?
Do you have pet waste stations on the property?
Is there a designated pet relief or dog park area?
What is the maximum number of pets allowed per apartment?
What amenities are available at the property?
Is there a fitness center on site?
Is there a swimming pool available for residents?
Are there outdoor spaces for residents to use?
Do you have a clubhouse or community room?
Are there shared laundry facilities on site?
Do you offer package lockers or a package receiving service?
Are there any resident events or activities?
Is Wi-Fi available in common areas?
Is there a business center or workspace for residents?
Are storage units or bike storage available?
Are grilling stations or outdoor cooking areas available?
How do I submit a maintenance request?
What qualifies as an emergency maintenance issue?
How quickly are maintenance requests typically addressed?
Is maintenance available after hours or on weekends?
Do I need to be home for maintenance to enter my apartment?
Will I be notified before maintenance enters my apartment?
Are residents responsible for any maintenance or repairs?
What should I do if I have a pest issue?
How often are HVAC filters changed?
Are there any preventative maintenance services provided?
What parking options are available to residents?
Is parking included in the rent?
Are there guest parking options?
Is covered parking available?
Are there assigned parking spaces?
Do you have EV (electric vehicle) charging stations?
Are there bike racks or bike storage available?
Is the property accessible by public transportation?
What are the quiet hours for the community?
Are there rules about smoking on the property?
Are grills or open flames allowed on balconies or patios?
Are there restrictions on satellite dishes or antennas?
Are residents allowed to decorate the exterior of their apartments?
Can residents have personal items in shared or common areas?
Are there restrictions on running a business from your apartment?
Are there curfews or age restrictions for amenities like the pool?
Are firearms or weapons allowed on the property?
What is your policy on illegal activity or disturbances?
What appliances are included in each apartment?
Is there an in-unit washer and dryer or laundry hookup?
Do apartments have central heating and air conditioning?
Is there a balcony or patio included with the unit?
Are utilities included in the rent?
What flooring is in the apartments?
Do apartments come with window coverings or blinds?
Are ceiling fans included in the apartments?
Do apartments have high-speed internet access or pre-wiring?
Are apartments cable-ready?
What is the process for moving into the apartment?
What time can I move in on my scheduled move-in day?
Will my apartment be clean and ready when I move in?
What should I do if something is wrong with my apartment at move-in?
Do you provide moving carts or dollies?
When do I need to notify the office if I plan to move out?
What is the move-out process?
Will I get a move-out inspection?
How is the security deposit refunded?
Can I transfer to another unit within the property?
Do you offer assistance or recommendations for moving services?
Can someone else move in if I move out before my lease ends?
What are the office hours?
What is the phone number for the leasing office?
What is the email address for the leasing office?
Where is the leasing office located?
How can I contact the office after hours?
Is there an on-site manager or maintenance team?
How do I get in touch with maintenance?
Can I visit the office without an appointment?
Is the property gated or access controlled?
Are security cameras used on the property?
Are there security personnel on site?
What steps are taken to ensure resident safety?
When will I be notified about renewing my lease?
Can I go month-to-month after my lease ends?
What happens if I don’t respond to the renewal offer?
How do I give notice if I plan to move out?
Can I extend my lease for a short period?
Will my rent increase if I renew my lease?
Can I change my lease term when I renew?
What happens if I move out before my lease ends?
Can I renew my lease online?
What should I do if I’m not sure about renewing?
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