FAQs

Prospective residents must first submit a rental application online or in person. Once the application is received, it will be processed, including background and credit checks. Approved applicants will be contacted to sign the lease agreement and pay any applicable deposits or fees. A move-in date will then be scheduled.

Tours can be scheduled online through our website or by calling the leasing office during business hours. We offer both in-person and virtual tour options by appointment.

Yes, our entire leasing process can be completed online, including application submission, document signing, and payment of deposits or fees.

The approval process typically takes 24 to 72 hours after all required documents have been submitted.

Applicants typically need to provide a government-issued photo ID, proof of income (such as recent pay stubs or tax documents), and rental history or references.

Yes, we offer short-term lease options. Lease terms may vary and are subject to availability and additional fees.

Yes, renters insurance is required. Proof of coverage must be provided before move-in, and policies must meet minimum liability coverage requirements set by the property.

If your application is denied, you will be notified promptly. The reason for denial may relate to credit history, background check results, income qualifications, or rental history. Application fees are non-refundable.

Lease transfers or subletting are not typically allowed. However, in certain cases, a lease assignment may be permitted with management approval and completion of a new application by the prospective tenant.

We do not offer furnished apartments at this time. All units are rented unfurnished.

Yes, out-of-state and international applicants are welcome. The entire leasing process, including application, lease signing, and payment, can be completed online. Additional documentation such as a passport, visa, or proof of U.S. income may be required.

Yes, all applicants undergo a credit and background screening as part of the application process. Screening includes credit history, criminal background, and rental history.

Monthly rent varies based on the floor plan, unit size, and availability. Please visit our website or contact the leasing office for current pricing and specials.

Rent typically includes access to community amenities and resident events. Utilities, internet, and cable are usually not included unless otherwise specified.

Rent is due on the 1st of each month and can be paid through the online resident portal or by money order. Late fees begin on the 4th day of the month.

Yes, there is typically a grace period of 3 days. Late fees are assessed starting on the 4th day of the month if rent has not been received.

Late rent payments are subject to a late fee, which may be a flat fee or a percentage of the rent amount, depending on local laws and lease terms. Continued late payments may result in lease violations or eviction proceedings.

Yes, there is a non-refundable application fee due at the time of applying. There is no administrative fee.

Yes, a security deposit is typically required at move-in. Additional move-in fees may apply and are disclosed during the leasing process.

Yes, the security deposit is refundable, provided there are no damages beyond normal wear and tear and all lease terms are met. The refund is processed within the time frame required by state law after move-out.

Utilities are not included in the rent. Residents are responsible for electric. Trash and pest control are billed as additional monthly charges, and water and sewer are allocated and billed separately.

Additional monthly fees may include charges for parking, pest control, trash, or amenity access. These fees will be disclosed during the leasing process and outlined in the lease agreement.

We occasionally offer rent concessions or move-in specials, which vary based on availability and time of year. Please contact the leasing office or visit our website for current promotions.

No, renters insurance is not included in the rent. However, residents are required to obtain and maintain their own policy. Proof of coverage must be provided before move-in. We recommend using our preferred provider, ePremium.

Yes, early lease termination typically requires written notice and payment of an early termination fee, which varies by lease. Specific terms are outlined in the lease agreement.

We may offer rent payment assistance options or flexible payment plans under certain circumstances. Please contact the leasing office to discuss available options or to request accommodations.

Applicants are required to have a gross monthly income of at least 2.5 times the monthly rent. Income must be verifiable through documents such as pay stubs, tax returns, or offer letters.

We accept a variety of income sources, including employment wages, self-employment income, Social Security, disability, retirement benefits, and child support. All income must be verifiable through official documentation.

Yes, we accept co-signers or guarantors for applicants who do not meet income or credit requirements. Co-signers must meet the same qualifying criteria and provide supporting documentation.

There is no specific minimum credit score; however, credit history is reviewed as part of the application process. Applicants with lower scores may be required to provide a co-signer or pay an additional deposit.

Yes, we conduct background checks on all applicants. This includes a review of criminal history, credit history, and rental history to ensure eligibility under our rental criteria.

Applicants may be disqualified for reasons such as insufficient income, poor credit history, negative rental history, prior evictions, or criminal convictions that do not meet the property’s rental criteria.

Yes, international applicants are welcome to apply. Additional documentation such as a passport, visa, and proof of income or enrollment may be required depending on the applicant’s status.

All adult occupants (18 years and older) are required to complete a separate rental application and undergo screening. Minors are listed on the lease but are not subject to the application process.

Applicants with a prior eviction may not qualify. However, applications are reviewed on a case-by-case basis, and additional documentation or a co-signer may be required depending on the circumstances and how recent the eviction occurred.

Yes, applicants without a Social Security number may still apply. Alternative forms of identification and documentation, such as a passport, visa, or Individual Taxpayer Identification Number (ITIN), may be accepted.

No, we do not accept housing vouchers or Section 8 at this time. All applicants must meet our standard income and rental criteria.

The application process typically takes 24 to 72 hours after all required documents have been submitted. Processing times may vary depending on the completeness of the application and response times from references or employers.

Yes, you may reapply after a denial; however, we recommend addressing the reason for the denial before submitting a new application. A new application fee may apply.

Yes, we are a pet-friendly community and allow both dogs and cats. We have breed restrictions but no weight limits. A one-time pet fee and monthly pet rent apply. Residents may have up to two pets per apartment.

We welcome cats and dogs with a maximum of two pets per apartment. Breed restrictions include Akita, Alaskan Malamute, Bull Mastiff, Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull, Rhodesian Ridgeback, Rottweiler, St. Bernard, Staffordshire Terrier, and Wolf Hybrids. Exotic animals such as reptiles, birds, and rodents are not permitted.

Yes, there is a non-refundable pet fee due at move-in. The amount may vary based on the number of pets and is outlined in the lease agreement.

Yes, monthly pet rent is required and is charged per pet. The amount is specified in the lease agreement.

No, we do not have weight limits for pets. However, all pets must comply with our breed restrictions and community pet policies.

Yes, service animals and emotional support animals are allowed. All animals must be registered through PetScreening.com. Documentation may be required in compliance with fair housing laws.

Yes, pets may be restricted from certain common areas such as the pool. Signs will be posted in designated pet-free zones.

Yes, pet waste stations are conveniently located throughout the property to encourage responsible pet ownership and maintain cleanliness.

We do not have a designated dog park, but there are open grassy areas around the property where pets can be walked and exercised. Please clean up after your pets and follow all community guidelines.

The maximum number of pets allowed per apartment is two. All pets must be approved by management and included in the lease.

Our community features a variety of amenities, including a swimming pool, resident events, and landscaped outdoor areas. Please contact the leasing office for a full list of current amenities.

No, we do not have a fitness center on site. Residents are welcome to use nearby gyms or fitness facilities.

Yes, our community features a swimming pool that is available for resident use during posted seasonal hours. Rules and guidelines are provided upon move-in and posted at the pool area.

Yes, our property offers outdoor spaces for residents, including grassy areas and walkways. These areas are perfect for relaxing, walking pets, or enjoying fresh air.

We do not have a traditional clubhouse or community room, but we utilize the office area as a space for community events, gatherings, or meetings.

Yes, shared laundry facilities are available for resident use. Machines operate with an app-based payment system and are accessible 24/7.

We do not currently offer package lockers. Packages are typically delivered directly to residents' doors, depending on carrier policies.

Yes, we host periodic resident events such as seasonal celebrations, giveaways, and community gatherings. These events are designed to build a sense of community and engagement.

Yes, we offer Wi-Fi in common areas for resident use. Access details may be provided upon move-in or are available through the leasing office.

We do not have a dedicated business center, but residents are welcome to use available seating or common areas with Wi-Fi access for light work or studying.

We do not currently offer storage units or designated bike storage. Residents are responsible for storing personal items within their apartments.

Yes, there is a grill available for resident use in the pool area. Please follow all posted safety guidelines and community rules when using the grill.

Maintenance requests can be submitted through the resident portal online or by contacting the leasing office during business hours. Emergency maintenance requests should be reported by phone immediately.

Emergency maintenance issues include situations such as no heat or air conditioning in extreme temperatures, major water leaks, flooding, fire, gas leaks, or anything posing a danger to life or property. These should be reported by phone immediately.

Non-emergency maintenance requests are typically addressed within 24 to 48 hours, depending on the nature of the issue and staff availability. Emergency requests are handled immediately.

Yes, emergency maintenance services are available 24/7, including after hours and on weekends. For non-emergency requests, please contact the office during regular business hours or use the resident portal.

No, residents do not need to be home for maintenance to perform repairs as long as permission to enter has been granted. Maintenance will always knock and announce themselves before entering.

Yes, residents are notified in advance whenever possible. For emergency repairs, prior notice may not be possible, but staff will always knock and announce themselves before entering.

Residents are responsible for maintaining a clean apartment and reporting maintenance issues promptly. Damage caused by negligence or misuse may result in repair charges.

If you experience a pest issue, please submit a maintenance request through the resident portal or contact the leasing office. Our team will coordinate pest control services as needed.

HVAC filters are typically changed every 3 months by the maintenance team. Residents may submit a request if they feel a filter needs to be changed sooner.

Yes, our maintenance team conducts routine preventative maintenance on major systems and appliances to ensure everything remains in good working condition.

Reserved parking is available for residents for an additional fee. All other parking is available on a first-come, first-served basis.

General open parking is included in the rent. Reserved or covered parking, if available, may require an additional monthly fee.

Yes, guest parking is available in designated areas. All guests must follow posted signage and community parking rules. Violators may be subject to towing.

We do not currently offer covered parking at this property.

Yes, assigned parking spaces are available for residents who opt for a reserved parking option. Availability and location are determined by the leasing office.

We do not currently offer EV charging stations on the property.

We do not currently have designated bike racks or storage areas. Residents are responsible for securely storing their bicycles within their units or on private patios.

Public transportation options may be available nearby. Please check with local transit providers or the leasing office for information about routes and accessibility.

Quiet hours are observed from 9:00 PM to 7:00 AM daily. During this time, residents are expected to keep noise to a minimum to maintain a peaceful living environment.

Smoking is only permitted outdoors and must be at least 20 feet away from all buildings. Smoking is not allowed inside apartment units or any indoor or shared areas. Violations may result in lease enforcement action.

No, grills and open flames are not allowed on balconies or patios due to fire safety regulations. Designated grilling areas may be available elsewhere on the property.

Satellite dishes and antennas are not allowed at this property under any circumstances.

Exterior decorations are allowed with restrictions. Items must be temporary, non-damaging, and not pose a safety hazard. Holiday decorations should be removed within a reasonable time after the holiday ends.

No, personal items should not be stored or left in shared or common areas such as hallways, stairwells, or lawns. These areas must remain clear for safety and accessibility reasons.

Yes, running a business that creates excessive traffic, noise, or disrupts other residents is not permitted. Quiet, home-based work (like remote office jobs) is generally allowed as long as it doesn’t violate lease terms.

Yes, certain amenities may have posted hours and age restrictions. Children under a specific age must be supervised by an adult. Please refer to posted signage or contact the leasing office for details.

Firearms and weapons are prohibited in common areas and amenities. Residents must comply with all local, state, and federal laws regarding firearm possession.

Illegal activity, disturbances, or behavior that threatens the health and safety of others is strictly prohibited and may result in lease termination. Residents are encouraged to report concerns to management or local authorities.

Each apartment includes a refrigerator, oven/stove, and dishwasher. Please contact the leasing office for specific unit details.

We do not offer in-unit washers and dryers or laundry hookups. Shared laundry facilities are available on site for resident use.

Yes, all apartments are equipped with central heating and air conditioning to ensure year-round comfort.

Yes, units include access to a shared balcony or patio area. Availability and layout may vary depending on the specific unit and building.

Utilities are not included in the rent. Residents are responsible for electric. Trash and pest control are billed as additional monthly charges, and water and sewer are allocated and billed separately.

All apartments feature wood-look vinyl flooring throughout.

Yes, all apartments come with standard window coverings or blinds installed.

Ceiling fans are included in both the living rooms and bedrooms of most apartments.

Yes, apartments are pre-wired for high-speed internet access. Residents may choose from available service providers in the area.

Yes, all apartments are cable-ready. Residents may contact their preferred cable provider to set up service after move-in.

Before move-in, all lease documents must be signed and required payments submitted. On move-in day, residents will receive keys, a move-in checklist, and any necessary instructions from the leasing office.

Move-ins are generally scheduled during normal business hours, typically between 9:00 AM and 5:00 PM. Please coordinate with the leasing office to confirm your exact move-in time.

Yes, all apartments are professionally cleaned, inspected, and prepared prior to move-in to ensure they meet quality and cleanliness standards.

If you notice any issues at move-in, please document them on your move-in checklist and notify the leasing office or submit a maintenance request as soon as possible so we can address them promptly.

We do not provide moving carts or dollies. Residents are encouraged to bring their own equipment or hire movers if assistance is needed.

Residents are required to provide written notice at least 60 days before their intended move-out date; or what is specified in your lease. Please refer to your lease agreement or contact the office for full details.

Residents should remove all personal belongings, clean the apartment, and return all keys by the agreed-upon move-out date. A final inspection will be conducted, and any applicable charges will be assessed before the security deposit is processed.

Yes, a move-out inspection will be conducted after you vacate the apartment. You may also request a preliminary inspection to review potential charges before your move-out date.

Security deposits are refunded after move-out, minus any deductions for damages or unpaid charges. Refunds are processed and mailed within the time frame required by state law, typically within 30 days.

Yes, unit transfers may be allowed based on availability and account standing. A transfer fee may apply, and a new lease agreement must be signed. Please contact the office for more information.

We do not directly provide moving services, but the leasing office may have recommendations for local movers or rental truck companies upon request.

No, another person cannot move in without going through the full application and approval process. Subletting or unauthorized occupants are not allowed per the lease agreement.

Our office is open Monday through Friday from 8:30 AM to 5:30 PM. Hours may vary slightly by season or holiday. Please contact the office directly for the most current hours.

You can reach the leasing office by phone at (210) 684-2674. If you are a current resident, you may also contact us through the resident portal.

You can contact the leasing office via email at manager@calypsosatx.com. We aim to respond to all inquiries within one business day.

The leasing office is located on-site by the pool and mail center. Please look for signage or contact us for specific directions.

For after-hours inquiries that are not emergencies, please leave a voicemail, send an email, or submit a message or work order through the resident portal. A team member will respond the next business day. For maintenance emergencies, call the main office number and follow the prompts to reach on-call staff.

Yes, we have an on-site property manager and maintenance team available during office hours. For after-hours maintenance emergencies, please call the office and follow the prompts to reach on-call staff.

Maintenance requests can be submitted through the resident portal or by calling the leasing office during business hours. For emergencies, call the office number and follow the prompts to reach on-call maintenance staff.

Yes, walk-ins are welcome during office hours. However, we recommend scheduling an appointment for tours or meetings to ensure staff availability and prompt service.

No, the property is not gated or access controlled. However, we take resident safety seriously and encourage all residents to report suspicious activity to management or local authorities.

Yes, courtesy cameras are installed in select common areas for general surveillance purposes. These cameras are not monitored in real time.

We do not have on-site security personnel. Residents are encouraged to report any suspicious activity to the local authorities and notify management as needed.

We take resident safety seriously by maintaining well-lit common areas and addressing maintenance issues promptly. We also encourage residents to be proactive and report suspicious activity to management or law enforcement.

Residents are typically notified 60 to 90 days before their lease ends with renewal options and instructions. Please contact the leasing office if you have questions about your specific timeline.

Yes, month-to-month options may be available after the lease ends, subject to approval and a month-to-month fee. Contact the office for availability and pricing.

If you do not respond to the renewal offer by the deadline, your lease may default to a month-to-month term at a higher rate or result in a non-renewal notice. Please contact the office to discuss your options before your lease ends.

To give notice, submit a written notice to the leasing office in accordance with your lease terms—typically 60 days prior to your move-out date. Contact the office for any required forms or assistance.

Short-term lease extensions may be available depending on unit availability and lease terms. Additional fees may apply. Please contact the leasing office to discuss your options.

Rent may increase upon renewal based on market conditions, unit upgrades, or other factors. Renewal offers will include the updated rental rate and lease terms.

Yes, you may have the option to change your lease term at renewal, depending on availability and pricing. Contact the leasing office to discuss available terms and rates.

If you move out before your lease ends, early termination fees will apply as outlined in your lease agreement. Please contact the leasing office to discuss your options and the required notice.

Yes, lease renewals can often be completed online through the resident portal. Please check your portal or contact the leasing office for instructions.

If you’re unsure about renewing, please contact the leasing office to discuss your options. We’re happy to answer questions, provide lease term details, or discuss flexible options to help you decide.